MyVCA - Everything for your pet’s health, right in your pocket
Book appointments, access medical records,
chat with a vet — all in one app.”
Download the App
IT'S FREE!
Managing your pet’s health has never been this easy
Get better vet care & meet with a vet in just minutes
1. Download the app
Get started on iOS or Android in seconds
2. Activate your account
Link your pet’s profile with VCA
3. Take care, anytime
Book visits, access docs, chat with a vet — all from one app
All-in-one pet care, wherever you go
Live Vet Chat 24/7
Find time slots and reserve in seconds
Book appointments
Peace of mind when you need answers most
Medical Records Access
Everything in one secure, easy-to-read place
Health Reminders
Stay ahead of vaccines, visits & wellness
Prescription History
Review and refill meds faster
Personalized Guides
Learn about breed care, behavior, and more
FAQ
Can an online vet write a prescription?
Yes, licensed veterinarians can prescribe medications during a virtual visit, when appropriate. Our platform connects you with real vets who review your pet’s symptoms and medical history before issuing prescriptions, which can be filled or refilled quickly through our app.
How does a virtual vet work?
A virtual vet consultation allows pet owners to speak with licensed veterinarians through secure video or live chat. Using our 24/7 app, you can book appointments, access your pet’s health records, and get trusted advice from veterinary professionals—all from the comfort of your home.
What happens in an emergency?
In a life-threatening emergency, we recommend going to the nearest in-person animal hospital immediately. While our virtual vets are available 24/7 for guidance and triage, they will direct you to urgent care when needed and can provide support during the process.
Who answers the chat — licensed vets or techs?
All consultations through our virtual platform are handled by licensed veterinarians. These professionals have the credentials and experience to provide expert advice, prescriptions, and ongoing care recommendations tailored to your pet.
Will the virtual vet know my pet’s history?
Yes, our platform securely stores your pet’s medical records. When you use our app, the veterinarian can review your pet’s history, vaccination records, prescriptions, and past appointments, ensuring personalized and informed care during every visit.
What’s the typical response time?
Response times are typically within minutes for live chat and less than an hour for scheduled virtual appointments. Our app is designed to provide immediate peace of mind, especially when your primary vet is unavailable.
What types of issues can a virtual vet help with?
Many VCA Wellness Plans include access to Virtual Care services. Please check with your specific VCA location or plan to confirm availability. If you’re already a VCA client, signing in through the app gives you streamlined access to services you’re eligible for.
What’s the typical response time?
Virtual vets can assist with a wide range of non-emergency concerns, including digestive issues, behavior changes, minor skin problems, dietary advice, prescription refills, and wellness questions. They can also guide you on whether an in-person visit is needed.
Will I be able to refill prescriptions through the app?
Yes, our app offers a fast and secure way to request prescription refills. Licensed veterinarians review each request based on your pet’s history and current health needs, and you’ll be notified when your prescription is ready.
Can I access previous visit records and reminders?
Absolutely. Our app includes centralized access to your pet’s medical records, vaccination history, and health reminders. You can view, download, and share these records anytime, helping you stay organized and proactive about your pet’s care.
